Privacy Notice

This Privacy Notice explains how Kent Garden Keepers (“we”, “our”, “us”) handles personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to visitors of mysite-domain.com and to customers who use our gardening services in Kent.

1. Who We Are

Kent Garden Keepers, 22 Bank Street, Maidstone, Kent ME14 1SE, England.
Phone: 441 622 784 519 · Email: [email protected]

2. Personal Data We Process

  • Contact data: name, email address, phone number.
  • Service data: property address, access notes, preferred visit timing.
  • Communications: enquiries, quotes, scheduling messages.
  • Technical data: essential cookies and privacy-friendly analytics in aggregate form.

3. Purposes of Use

  • Respond to enquiries and provide quotes.
  • Arrange and deliver gardening services.
  • Issue invoices, manage accounts, and keep records.
  • Maintain and improve our site and communication methods.

4. Lawful Bases (UK GDPR)

  • Contract – to deliver requested services.
  • Legitimate interests – to manage operations, scheduling, and site security in a balanced way.
  • Consent – for optional updates you choose to receive.

5. Retention

We hold personal data only for as long as necessary for the purpose collected or to meet legal requirements (e.g., accounting). Routine reviews are performed annually to remove data that is no longer needed.

6. Sharing

We do not sell or rent personal data. Limited information may be shared with IT support, payment processors, or email providers strictly to run our services. These partners act under contracts requiring confidentiality and compliance with UK data protection law.

7. International Transfers

If a service provider stores data outside the UK, we use appropriate safeguards such as UK International Data Transfer Agreements or other recognised mechanisms.

8. Cookies and Similar Technologies

We use essential cookies for basic operation and optional analytics in aggregate form. See our Cookie Preferences for details and controls. You can change your choice at any time.

9. Your Rights

Under the UK GDPR you may request: access, rectification, erasure, restriction, objection to processing, and data portability (where applicable). You may withdraw consent for non-essential processing at any time.

10. How to Exercise Your Rights

Contact: [email protected] or write to the address above. We may ask for limited information to verify identity before acting on a request.

11. Complaints

You can raise concerns with the Information Commissioner’s Office (ICO). We encourage contacting us first so we can address issues promptly.

12. Updates

We review this notice periodically to reflect changes in law or practice. Last updated: October 2025.